We use the highest quality materials to produce our stones and jewelry and therefore, stand behind every one of our fine art jewelry pieces ensuring that they are free from manufacturing defects at the time of shipping. Each of our stones is covered by a lifetime replacement warranty in the unlikely event that they should ever become damaged.*
All of our jewelry is manufactured using the highest quality materials and is inspected prior to shipment. In the event that there is ever a problem with your jewelry or you are in need of other services that are not covered under our lifetime warranty, your jewelry can be mailed back to our office for evaluation.* Once inspected, should charges apply, you will be notified prior to any work being done to service your jewelry.
Please contact us if you have any questions or would like to return your item(s) to take advantage of our free lifetime warranty or request additional repair work needed to service your Viv Storms Fine Jewelry.
*To send us your jewelry, U.S. customers must purchase a fully trackable and insured shipping label from USPS or other carrier. International customers will be subject to return shipping cost applicable to their order. Our warranty does not cover abusive and/or everyday wear and tear.