We stand firmly behind every item we sell and want our customers to be truly satisfied with each of their purchases. If for any reason, you are not 100% satisfied with your purchase, you may return it in its original, unworn condition within 30 days, for a full refund or exchange – no questions asked.
Free return shipping applies to US customers only and is limited to one return or exchange per customer. To return an item, simply follow these return procedures:
All international returns are ineligible for our free return policy. While our 100% money back guarantee is valid for international purchases, customers are required to ship and insure the items to us at their own expense.
Packages shipped to our offices beyond the 30-day return period or that are improperly packaged or uninsured will not be accepted.
To be deemed acceptable for refund or exchange, returned merchandise must be undamaged and in “new and unused condition”. Items showing obvious signs of wear or alteration by a jeweller other than Viv Storms Fine Jewelry will not be accepted.