Domestic Shipping

Enjoy free US Ground shipping for all items you purchase from us regardless of the purchase amount.  Our efficient, free shipping is offered to all destinations within the US and territories and includes shipping insurance. Expedited shipping methods can be purchased at checkout for an additional fee.

You will be provided with order status and tracking information via email at the time of shipping. 

Please note: We will only ship your order once it has passed through our thorough quality control process.

To ensure client satisfaction and safety, Viv Storms Fine Jewelry will:

  • Insure and declare all items for their full dollar value.
  • Only ship items to a physical business or home address.
  • NOT accept delivery to PO Box addresses.
  • Always require a signature for each package delivery.

Although you may provide an alternate shipping address, we suggest that you have items purchased via credit card shipped to a valid address on file with your credit card company.

When Will My Order Ship?

The estimated handling times may vary and are indicated on our product pages and during checkout. Products are either In-Stock or Made to Order.

In Stock Items:

  • These items are in-stock in our vaults and available to ship immediately.
  • For same-day shipping, order by 12:00pm ET.
  • If ordered after 12:00pm ET, the item will ship the next business day (excluding weekends and holidays).
  • The item will then ship based on your selected shipping method at checkout.

Made-to-Order Items: 

  • These items are created after you place your order.
  • Allow 2-4 weeks (excluding weekends and holidays) for your selection to be created and processed prior to shipping.
  • After processing, the item will then ship based on your selected shipping method at checkout.

Restrictions

  • FedEx shipments to APO/FPO locations are passed to USPS for delivery.
  • Charges for shipping and handling will be shown on the order page during checkout.
  • We require a signature upon delivery of all shipments.
  • We do not ship to hotels or Post Office boxes.
  • Due to payment authorization restrictions, shipping addresses cannot be changed after the order is placed and payment is approved.
  • Viv Storms Fine Jewelry Inc. is not responsible for shipping delays caused by inclement weather, email or computer malfunctions or any other causes beyond our control.

International Shipping

We ship our products word wide. Shipping and handling costs will be automatically calculated at checkout.

Duties and taxes for your country are determined to our best ability and are presented during checkout. Additional charges for customs clearance must be fulfilled by the recipient; we have no control over these charges, nor can we predict what they may be.

Most international orders ship via DHL, but, other carriers may be used depending on location.

Please combine delivery transit times with product stock status handling times to determine an estimate of product arrival date. In-stock items generally ship the next business day and select product or sizes may take up to 4 additional weeks to create. Stock status is displayed on each product page.

Not all products are available in all countries.

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.